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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Ryan Smith

April 24, 2023

5  out of  5 rating by Ryan Smith
"Richard is the most prompt insurance agent I have ever had. Thank you Richard for the timely work and great rates."

J Davila

March 13, 2023

5  out of  5 rating by J Davila
"I’m a relatively new customer . I found State Farm a user friendly web site to begin our application which quickly was transitioned to the local office of the State Farm agent Richard Munoz and his employee Courtney Hamilton . This office and Courtney assisted me in finalizing my application for a State Farm Auto and rental policy . Courtney my primary contact was excellent in helping me to sign up for the insurance limits I needed and assisted me in making sure I had a good insurance rate from a reputable company . I was able to get some discounts on my policy . All in all Richard Munoz State Farm agency is an ideal place to get a good auto and rental policy and to know you have a local on site insurance agent and staff close by in our area and a phone call away to assist you personally in whatever you need ."

Shannon Gill

February 28, 2023

5  out of  5 rating by Shannon Gill
"Courtney and Richard were great and even stayed after their closing time to accommodate us switching our home and car insurance to State Farm from GEICO."

Valerie Blevins

January 20, 2023

5  out of  5 rating by Valerie Blevins
"Richard with State Farm has helped me tremendously on many occasions. Fence claims, roof claims, car claims! Even when I am not filing through State Farm (ex: car accident that was not my fault) Richard will call and email with extremely helpful advice, tips and tricks! He goes out of his way to respond timely and is very knowledgeable at what he does."

Terry Foxx

January 17, 2023

5  out of  5 rating by Terry Foxx
"I honestly never right reviews, but I wanted to take the time to express how wonderful working with Courtney at State Farm was. I was not happy with my current insurance company and when I called Courtney, she not only gave me the best advice, but she also took care of all of our insurance needs and did it with such a positive and extremely informative way. I'm in the customer service business, so I'm pretty judgmental when it comes to service, and she was great."

krishna mohan

December 19, 2022

5  out of  5 rating by krishna mohan
"Great service. Always there when needed."

Existential Catch-22

December 2, 2022

5  out of  5 rating by Existential Catch-22
"I was referred to Richard Munoz by a coworker and someone I consider to be part of my extended family. I had insurance with a company I was happy with but over the years the rate creeped up to a point I could no longer afford. Cutting my coverage (an option I wasn't comfortable doing), didn't make enough of an impact in the premium. Richard Munoz explained all of my options with ease. He has a real knack for doing so. I've worked in insurance myself at one point, and I've never come across anyone who explained coverage and terms with such clarity, no double speak, and to the point. I was able to secure full coverage through him and State Farm with a premium I can afford (half off the competing previous company)! Last but by far, not least, Richard Munoz is friendly and forthcoming in a way that can only be described as authentic. There's polite professionalism that can come off as forced and a bit over the top. You can truly feel the difference with someone who is genuinely authentic in their interactions, even if they're ultimately, making a sale. Richard Munoz is such an individual. It's someone like this that I'm happy to support and conduct business with. Purchasing car insurance shouldn't be daunting."

Robert Schweedler

September 30, 2022

5  out of  5 rating by Robert Schweedler
"Courtney Hamilton is an all star when it comes to insurance! She knows the ins and outs of everything and she’ll give you the best policy suited to your needs, I love me some Munoz insurance!"

Stacy Montoya

August 12, 2022

5  out of  5 rating by Stacy Montoya
"I have had the best experience working with Courtney, from State Farm. From the moment we walked, she was super friendly and very helpful. Hands down the quickest, most efficient insurance agent I have ever come across. I would highly recommend this office to anyone looking into obtaining or switching insurance. They saved us thousands!!!"

Jillian Powers

February 28, 2022

5  out of  5 rating by Jillian Powers
"Courtney really saved me! I got the best quote ever and I'm truly grateful! I'm saving so much! Thank you State Farm and Courtney!"


February 10, 2022

5  out of  5 rating by abaiarrio
"The staff at this office are superb in every way. State Farm in general has taken good care of my family since at least the early 70's. I'm glad to do my business with this office and especially the person I call my agent, Courtney. Great products and pricing done the State Farm way."

Regina Watson

February 3, 2022

5  out of  5 rating by Regina Watson
"Whenever I contact Richard Munoz's office I have a positive experience. Agent Courtney Hamilton is knowledgeable and patient when explaining my policies. She goes the extra mile!"

Prema Nandakumar

December 10, 2021

5  out of  5 rating by Prema Nandakumar
"Richard Munoz and Alex Petersen promptly and patiently answered all my questions. There is always a prompt response to emails and phone calls. I am very happy with the service I have received so far."
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Annabella Chan

October 20, 2021

5  out of  5 rating by Annabella Chan
"Although Richard Munoz had been above average in responsiveness in the prior years as my insurance agent, his dedication, perseverance and effectiveness came shining through when the Feb. 16, 2021 storm hit. The damage to my home and its contents was extensive, causing me to find shelter elsewhere for the 4 months it took to restore it. Throughout the challenge, Mr. Munoz could be found quickly and easily, with a sympathetic ear and and quick response, particularly in financial compensation for the damaged items needing replacements. And even when the claims wouldn't stop each time a new area of damage was found, he remained patient and caring, ensuring that his company responded to the limits of my coverage. So even though the competition is always knocking at my door offering products at most competitive pricing, the discounts offered simply cannot lure me away as surely, there can only be one Richard Munoz."

Jacqueline Craig

October 20, 2021

5  out of  5 rating by Jacqueline Craig
"I have been with State Farm since I was in high school. Richard and his staff are always kind and professional. Great service and great people….that’s State Farm 💗💗💗"

Gordon Parker

August 23, 2021

5  out of  5 rating by Gordon Parker
"Could not say enough great things about Mr Munoz. Very responsive and extremely good at what he does. Possibly best customer service I have ever had."


May 7, 2021

5  out of  5 rating by Ashwin
"I have worked with Courtney and she is very friendly/responsive/informative. I would go back to them again if I need any other insurance."

BK Krzywonski

April 28, 2021

5  out of  5 rating by BK Krzywonski
"i contacted richard's office on 4/23/21 after an extremely disappointing experience with geico claims related to the 4/15/21 hail storm. richard's office was recommended by a close family friend. within an hour, courtney had all the answers and right price! by 4/26/21 i was a st farm customer and happy to be. courtney could not have been more responsive and professional. i was HAPPY to give them my money and feel like i am now protected as i should be."

Ali Hedger

March 11, 2021

5  out of  5 rating by Ali Hedger
"I have been a client of Richard's since I relocated to Austin in 2014. Richard is the most responsive agent I have ever worked with! He consistently responds to my emails same day and follows through on what he commits to. Having a reliable agent you can depend on is rare in our digital world. I recommend Richard as an agent for anyone looking for a new Insurance Provider."

Cory Gallegos

March 9, 2021

5  out of  5 rating by Cory Gallegos
"Courtney Hamilton always treats me like I’m her #1 customer. She always helps me better understand my insurance issues, when I change things . Courtney always has a positive attitude, when I get off the phone with her I’m in a better mood. Thank you Courtney for being a SuperStar."
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Pam Bixby

February 25, 2021

5  out of  5 rating by Pam Bixby
"Following the big Texas freeze, power outage, and resulting disaster in February 2021, I submitted a claim related to a burst pipe, ensuing flood and collapsed kitchen ceiling. Richard--my long-time agent--was reassuring and responsive in the moment. He facilitated a connection to the adjuster and the submission of my photos and repair estimates. Knowing that there were thousands of claims pouring in this week, I expected it to be weeks before I could get it all resolved--but with Richard's help, a reimbursement check is already on its way to my bank account, and repairs are beginning on my house just a week post-disaster. I recommend him and his office for all your insurance needs. Pam in Austin"

David Dean

February 4, 2021

5  out of  5 rating by David Dean
"Working with Courtney was refreshing and a breeze. She made choosing the right coverages easy and explained them to me in a manner that made it easily understood. I felt confident and comfortable communicating what our needs are and she provided the right recommendations. It's good to know that we have local Insurance Professionals that are courteous, responsive, and put the client's needs first. Job well done!"

jonathan almestica

January 27, 2021

5  out of  5 rating by jonathan almestica
"Richard and his team is top notch! They are always super helpful and it is a true pleasure to do business with them! I highly recommend Richard to anybody who needs a good agent!"

Jose Alvarez

January 14, 2021

5  out of  5 rating by Jose Alvarez
"Great service. Professionalism. Efficiency. Transparency. Competitive. Highly recommended."

Tyler Osborn

December 11, 2020

5  out of  5 rating by Tyler Osborn
"Writing this in reference to the great service from both Richard and Courtney Hamilton. Fantastic team to work with. I dropped my insurance a while back when I didn’t require a car anymore and even though I was leaving Richard was exceptionally helpful in assisting with questions and advising. When I purchased a new car I immediately wanted to go with Richard and have worked with Courtney significantly since then and both have been amazing. Top notch service from top notch people. We have added our home insurance and some personal items with them since as well."