State Farm® Insurance Agent Richard Munoz

"In an industry often known for its complexities and jargon, Richard Munoz truly stands out as a beacon of clarity and professionalism. My vehicle was damaged from the recent hail storm and Richard demonstrated exceptional patience and responsiveness throughout the process. His dedication to customer service made me feel valued and reassured in an otherwise stressful situation. In conclusion, if you are looking for an insurance agent who possesses professionalism while also maintaining a warm and approachable demeanor, Richard Munoz is the person to call."

"I’m a relatively new customer . I found State Farm a user friendly web site to begin our application which quickly was transitioned to the local office of the State Farm agent Richard Munoz and his employee Courtney Hamilton . This office and Courtney assisted me in finalizing my application for a State Farm Auto and rental policy . Courtney my primary contact was excellent in helping me to sign up for the insurance limits I needed and assisted me in making sure I had a good insurance rate from a reputable company . I was able to get some discounts on my policy . All in all Richard Munoz State Farm agency is an ideal place to get a good auto and rental policy and to know you have a local on site insurance agent and staff close by in our area and a phone call away to assist you personally in whatever you need ."

"Richard with State Farm has helped me tremendously on many occasions. Fence claims, roof claims, car claims! Even when I am not filing through State Farm (ex: car accident that was not my fault) Richard will call and email with extremely helpful advice, tips and tricks! He goes out of his way to respond timely and is very knowledgeable at what he does."

"I honestly never right reviews, but I wanted to take the time to express how wonderful working with Courtney at State Farm was. I was not happy with my current insurance company and when I called Courtney, she not only gave me the best advice, but she also took care of all of our insurance needs and did it with such a positive and extremely informative way. I'm in the customer service business, so I'm pretty judgmental when it comes to service, and she was great."

"I was referred to Richard Munoz by a coworker and someone I consider to be part of my extended family. I had insurance with a company I was happy with but over the years the rate creeped up to a point I could no longer afford. Cutting my coverage (an option I wasn't comfortable doing), didn't make enough of an impact in the premium. Richard Munoz explained all of my options with ease. He has a real knack for doing so. I've worked in insurance myself at one point, and I've never come across anyone who explained coverage and terms with such clarity, no double speak, and to the point. I was able to secure full coverage through him and State Farm with a premium I can afford (half off the competing previous company)! Last but by far, not least, Richard Munoz is friendly and forthcoming in a way that can only be described as authentic. There's polite professionalism that can come off as forced and a bit over the top. You can truly feel the difference with someone who is genuinely authentic in their interactions, even if they're ultimately, making a sale. Richard Munoz is such an individual. It's someone like this that I'm happy to support and conduct business with. Purchasing car insurance shouldn't be daunting."

"I have had the best experience working with Courtney, from State Farm. From the moment we walked, she was super friendly and very helpful. Hands down the quickest, most efficient insurance agent I have ever come across. I would highly recommend this office to anyone looking into obtaining or switching insurance. They saved us thousands!!!"

"The staff at this office are superb in every way. State Farm in general has taken good care of my family since at least the early 70's. I'm glad to do my business with this office and especially the person I call my agent, Courtney. Great products and pricing done the State Farm way."

"Although Richard Munoz had been above average in responsiveness in the prior years as my insurance agent, his dedication, perseverance and effectiveness came shining through when the Feb. 16, 2021 storm hit. The damage to my home and its contents was extensive, causing me to find shelter elsewhere for the 4 months it took to restore it. Throughout the challenge, Mr. Munoz could be found quickly and easily, with a sympathetic ear and and quick response, particularly in financial compensation for the damaged items needing replacements. And even when the claims wouldn't stop each time a new area of damage was found, he remained patient and caring, ensuring that his company responded to the limits of my coverage. So even though the competition is always knocking at my door offering products at most competitive pricing, the discounts offered simply cannot lure me away as surely, there can only be one Richard Munoz."

"I have been a client of Richard's since I relocated to Austin in 2014. Richard is the most responsive agent I have ever worked with! He consistently responds to my emails same day and follows through on what he commits to. Having a reliable agent you can depend on is rare in our digital world. I recommend Richard as an agent for anyone looking for a new Insurance Provider."

"Courtney Hamilton always treats me like I’m her #1 customer. She always helps me better understand my insurance issues, when I change things . Courtney always has a positive attitude, when I get off the phone with her I’m in a better mood. Thank you Courtney for being a SuperStar."

"Following the big Texas freeze, power outage, and resulting disaster in February 2021, I submitted a claim related to a burst pipe, ensuing flood and collapsed kitchen ceiling. Richard--my long-time agent--was reassuring and responsive in the moment. He facilitated a connection to the adjuster and the submission of my photos and repair estimates. Knowing that there were thousands of claims pouring in this week, I expected it to be weeks before I could get it all resolved--but with Richard's help, a reimbursement check is already on its way to my bank account, and repairs are beginning on my house just a week post-disaster. I recommend him and his office for all your insurance needs. Pam in Austin"

"Working with Courtney was refreshing and a breeze. She made choosing the right coverages easy and explained them to me in a manner that made it easily understood. I felt confident and comfortable communicating what our needs are and she provided the right recommendations. It's good to know that we have local Insurance Professionals that are courteous, responsive, and put the client's needs first. Job well done!"